SATISFACTION OF CUSTOMER NEEDS
The satisfaction of customer needs is one of the primary aims of our company, which is committed to continuously improving the level of effectiveness and efficiency of the service offered.
Our company undertakes to respect the required requisites in purchase orders, consulting with each customer to provide advice on alternative and better solutions.
The monitoring of our processes with customer data and information allows us to define continuous targets for improvement, implemented by carefully planning the work to be performed.
To monitor customer satisfaction levels and to establish new objectives, we have identified the following monitoring parameters:
Number of orders received compared with the offers made
Number of non-conformities reported compared with the number of services provided
Number of assessments of poor service expressed in customer satisfaction questionnaires
QUALITY OF SERVICE
Our company is committed to perfecting and modernizing the technologies used in production processes and checks, using technologically adequate equipment and products.
Particular attention is dedicated to the choice of suppliers of materials and equipment that may have a positive influence on the quality we aim to provide.
It is the firm intention of our company to reinforce collaboration with suppliers, so as to jointly develop a clear understanding of customer needs and to exchange information and plans for the future.
To measure the quality of the products and services we supply, we have identified the following monitoring parameters:
Number of non-conformities reported compared with the number of products and services provided
Days of delay on confirmed delivery dates